If necessary, it is possible to cancel or change a booking. However any cancellations or changes made less than 24 hours before the scheduled job start time will incur a cancellation fee. This ensures that the Whizz professional we have connected you with, still receives some payment for the time they have blocked to complete your job.
If you would like to cancel a booking please use the following form: Cancel a booking
Reschedule and Cancel can be done via website in https://whizz.com.au/my-account/ or using the app.
You can use the WHIZZ App or the Website to reschedule or cancel (with FULL refund) your clean 24 hours prior to your booking start time.
The WHIZZ App or the Website can also be used to reschedule your clean up to 12 hours prior to your booking start time.
Please contact Customer Service on 1300 029 290 if you require further assistance with rescheduling or cancellation of your clean.